Thank you for choosing my services. Please read this Refund Policy carefully before making a purchase.
1. Digital Products (E-books, Templates, Guides, Masterclasses etc.)
All digital products are non-refundable.
Due to the immediate access and nature of digital content, all sales are final once payment is completed.
2. 1:1 Sessions, Consultations and Coaching Services
Payment is required at the time of booking. Once payment is made:
a. No Refunds for Change of Mind
1:1 sessions are non-refundable. Please ensure you are ready to book before completing your purchase.
b. Booking Your Session
After payment, you are automatically redirected to a confirmation page where you can schedule your session. It is the client’s responsibility to book a suitable time.
c. Failure to Book a Session
If you do not book a session after payment, this does not qualify you for a refund.
The service is considered available from the moment the booking link is provided.
d. Rescheduling
You may reschedule a session up to 4 hours before your appointment time.
Missed sessions, no shows are not refundable.
3. Group Classes, Workshops, and Live Trainings
Tickets for group sessions are non-refundable, but you may request access to the replay (if available).
4. Double Payments or Accidental Duplicate Purchases
If you accidentally make a duplicate payment for the same service, please contact us within 7 days, and we will issue a refund for the extra charge.
5. Disputes and Chargebacks
If you have an issue with your purchase, please contact us first at admin@solaceojotule.com so we can resolve it quickly.
Initiating a chargeback without contacting us may result in:
- Being ineligible for future bookings
- Submission of evidence to the payment processor to dispute the claim
- Additional processing fees
6. Contact
For any questions regarding this policy, please email: admin@solaceojotule.com
